Shipping policy
Last updated: July 17, 2026
This Shipping Policy explains how MakMunch ("we," "us," or "our") processes, ships, and delivers orders placed through our store and website (the "Services"). By placing an order with us, you agree to the terms described below. This Shipping Policy should be read together with our Terms of Service and Privacy Policy.
ORDER PROCESSING TIME
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation and payment. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a notification once your order has been processed and handed over for shipping.
During sale periods, festivals, or high-demand phases, processing times may take slightly longer than usual. We appreciate your patience during these periods.
SHIPPING METHODS AND DELIVERY TIMELINES
We use reputed courier partners and logistics providers to deliver your order safely and on time. Estimated delivery timelines are as follows, depending on your location:
Local / Nearby Areas: 2-4 business days
Rest of India: 4-8 business days
Remote or Non-Serviceable Pin Codes: May take additional time or, in rare cases, may not be serviceable by our courier partners
These timelines are estimates and not guarantees. Actual delivery times may vary due to courier delays, weather conditions, local restrictions, or other circumstances beyond our control.
SHIPPING CHARGES
Shipping charges, if applicable, are calculated and displayed at checkout based on your order value, weight, and delivery location. We may, at our discretion, offer free shipping on orders above a specified value, which will be communicated on the Services at the time of purchase.
ORDER TRACKING
Once your order is shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp containing your tracking number and a link to track your shipment. Please allow 24-48 hours for the tracking information to update after dispatch.
DELAYED, LOST, OR MISSING SHIPMENTS
If your order has not arrived within the estimated delivery window, please contact us using the details below so we can investigate with our courier partner. In the rare event that a shipment is lost in transit, we will work with you to arrange a replacement or refund, subject to verification.
DAMAGED OR INCORRECT ITEMS
We take utmost care in packaging your order. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos/video of the item and packaging, so we can assist you promptly with a replacement, exchange, or refund as applicable under our Returns and Refunds Policy.
INCORRECT ADDRESS OR FAILED DELIVERY
Please ensure that your shipping address, contact number, and other delivery details are accurate at the time of placing your order. We are not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by you. If a shipment is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipment.
INTERNATIONAL SHIPPING
At this time, we primarily ship within India. If international shipping is made available, additional customs duties, taxes, or import charges may apply and are the responsibility of the customer. Delivery timelines for international orders may vary significantly and are not guaranteed.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, courier partnerships, or for other operational or legal reasons. We will post the revised policy on this website and update the "Last updated" date accordingly.
CONTACT
Should you have any questions about your shipment or this Shipping Policy, please reach out to us:
MakMunch
Email: support@makmunch.com
Phone: +91 6204396002
Address: Ward No-03, Vill Kapsiya, PS Ratwara, Dist Madhepura, Bihar 852210, India
